Refund Policy

 
Hook and Ladder 

Last updated: August 1st, 2025.

We want you to be satisfied with your purchase from Hook and Ladder. This policy explains our guidelines for refunds.

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• If you need to cancel a booked service, please contact us at least [insert hours/days] before the scheduled time.

• Cancellations made after this period may be subject to a cancellation fee.

• If we fail to provide a service as agreed, you may be eligible for a full or partial refund.

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• Usable goods or parts.

• Customized or special-order items.

Contact us with your order details at:

Email: info@hooknladder.co 
Phone: (705) 881- 4499

Refunds will be processed to your original payment method within 7 business days after approval.